The Lucy Loves Charlie Flowers 100% Satisfaction Guarantee

We love our flowers, and we're pretty sure you will too. We make it our mission to get things right the first time, so you can imagine how sorry we are if you have a less than great experience with us or our flowers.

We admit though, on rare occasions, things can sometimes go wrong, and whilst we'd like to think that we're super-florists, we are human after all, and mistakes can happen. But when they do, we want to put things right as best we can.

So, if for any reason you're not absolutely 100% happy with your Lucy Loves Charlie experience, let us know.

Please note that, whilst we try our best to ensure deliveries are made in a timely manner, we cannot guarantee specific delivery times due to factors beyond our control. Business addresses will receive flowers before 5.30pm and home addresses before 6pm. Please see our deliveries section for more information.

Call us on (03) 9818 5184, Send us an email or fill in our contact form - just let us know! We promise that if your unhappiness is any fault of ours, we'll offer to put things right with a full refund or a replacement.